FAQs

1. Can I come and view the nursery?

Yes you are more than welcome to have a look around The Willows at any time. There is no need to make an appointment as there will always be a senior member of staff to show you around and answer any questions you may have.

2. Is there normally a waiting list for a place?

Yes, we do have a waiting list. Most of our vacancies occur in August and September when the older pre-school children leave us to start school and younger children move up through the different units in the nursery. Places for these vacancies will have been booked far in advance. There will be occasions where your requirements will match the places available at the nursery, however in most cases you will need to inform us of your requirements several months before you would like your child to start.

3. How do I book a place for my child at The Willows?

If we have vacancy in the nursery that suits your requirements and you would like to book that place for your child  then you will be asked to complete a booking form and pay a non refundable deposit of £40.00 to reserve your place.

4. Are your staff qualified?

Over 95% of our staff hold a childcare qualification with the vast majority fully qualified holding a NNEB or NVQ L3 equivalent and many hold higher qualifications including NVQ L4, foundation degrees in early years and the early years professional status. A large number of our staff are working towards higher qualifications and are supported in this by the nursery. All of our staff are trained in safeguarding children,  and the majority hold a pediatric first aid qualification.

5. Do you check your staff’s details?

We always send for two references and all staff must receive an ‘enhanced’ clearance through the Criminal Records Bureau (C.R.B.) and complete an induction period before they are left alone with children.

6. Do you operate an inclusion policy?

Yes, we have an effective inclusion policy in place. At the Willows we welcome all children and we aim to offer them excellence and choice whatever their ability or needs. We have high expectations of all our children and want them to feel that they are a valued member of our nursery community.